Faqs
How does Hamdaan determine whether to use fresh or dried herbs?
Hamdaan uses fresh herbs when the compounds and actives in those herbs are best extracted fresh. Drying herbs can concentrate the active constituents, but certain herbs lose their active principles when dried. One of the major advantages Hamdaan has is that we own and operate a Certified Organic farm next to our processing facility, which allows us to process fresh plant material immediately after harvest.
Do you have minimum order quantities?
We sell materials in their original packaging and multiples thereof. Typically, original bags range from 12 to 25kg. Occasionally may be 30kg or larger. Splitting original bags not only adds cost but it adds risk of contamination.
Do you sell to anyone?
We are really a business-to-business wholesaler and exporter but if you meet our minimum order value we will supply you.
How can we get a quote?
Email, phone us, get in touch via our Contact Page, or complete the online product enquiry form here with the details of the product you are after, your intended use and what quantity you want to buy; we will also need to know who you are and where you would want delivery sent to. If you are a business, we will also want your company registration, VAT number etc. for invoicing purposes. The more information you provide us the easier it will be to help you acquire what you are after. When requesting a quotation on any material try to be as specific as possible, with details on the form of the material (Powder, Cut, Root etc), the required quantity(s) in KG, along with your company name and delivery address. If you have any specification requirements or can offer details of the intended use, this is also useful information to ensure we are quoting the right material for you. The more information you provide us the easier it will be to help you source what you are after as efficiently as possible.
How do we become a customer?
Once you have decided to accept a quote from us then we will send you a new customer questionnaire to complete and return so we can set you up on our system. Once we have you set up will raise a proforma invoice for settlement prior to shipping your order.
How quickly can you get the goods to us?
Once we have received your order and payment (if you are a proforma customer and it is a product we hold in stock) then we would typically ship to you next-day or next few working days depending on your location and need for speed. Again, the more you explain to us about your need, the better suited our response can be.
Do you hold much stock?
We typically carry around 600 products in stock and would aim to deliver most orders from stock. We receive new stock constantly and we will always try to be as accurate as possible with availability timescales when we have to put your sales order on back order.
If we buy more, will we get better price?
Yes, but please bear in mind that we are a bulk supplier and so “more” means significant quantity and repeat business.
Is delivery included in your pricing?
Normally we quote a delivered price using the most appropriate method of transport; parcel, pallet, sea freight, airfreight etc. If there is choice available e.g. speed over cost, then we may quote an ex-works price and then give separate costed shipping options.
Can we collect the goods from your warehouse?
We do generally allow collections in normal circumstances.
Can you supply in bulk?
Yes. We are really a trade wholesaler and exporter, and we would like to be supplying pallets or containers full of goods to you although we recognise that you may wish to test us out with smaller quantities first. Please talk to us and explain what you want, and we will be delighted to assist you and make doing business with us as easy and mutually beneficial as possible.
Do you provide samples?
We are happy to provide small samples (typically 10grams) once you are happy with our quotation, these may be FOC or chargeable depending on the value, quantity and location for delivery.
Do you have specifications for your products?
We carry a specification for every product we supply. These are fairly simple as they are generic and can often span material from multiple sources etc.
Is your packaging fully recyclable?
Almost all materials we supply come packed in multi-layer paper bags (sometimes with plastic liners if powders) or woven polypropylene sacks. The vast majority of our packaging materials and fully recyclable.
Can you advise us what botanicals we need?
We have a long history and plenty of expertise and we can advise you what products we are supplying into your sort of business but in the end, you will have to decide what products you need and how to use them in your products.
Will we receive mixed batches of the same material?
If we can supply your order entirely from one suitable batch then we will do that. Where there is an insufficient amount of one batch and we have other batches of material of the same quality then we will supply from two or multiple batches if you need that quantity of stock immediately. Please advise if you have a preference of one batch or that you are happy to receive multiple batches.
